Suri Surinder

Suri Surinder is Chief Operating Officer at ALPFA Institute, leading the development of strategic relationships, and design and delivery of client programs.

Mr. Surinder has developed the techniques and concepts he teaches during a long and successful business career spanning 25 years and 25 assignments as an executive, consultant, board member, author, entrepreneur and professor. His leadership arc has been extraordinary, starting in 1984 as an immigrant graduate student on an academic fellowship, with several humble roles along the way.

His entrepreneurial experience includes serving as Founder and CEO of CTR Factor, and Chief Learning Officer and Global Head of Consulting Services at Diversity MBA Consulting. His corporate experience spans multiple industries, including telecom, banking, energy, transportation, retail, city government, non-profit, and healthcare at companies like Pfizer, Verizon, McKinsey, Centurylink, Capital One, Fidelity, Best Buy, Wellpoint, Chase, and Con Edison.

He has held C-level roles running billion dollar P&Ls and large global functional groups:

• CEO of $1.7B regional P&L,5K associates

• COO of $2.7B regional P&L,3K associates

• CMO of $1B P&L serving 50M customers

• CHRO of $1.8B global P&L

• Chief of Staff to COO of $39B P&L

• Global Head of Broadband call centers

• Head of Process Re-engineering of $1.2B unit

• Expert in Customer Experience at McKinsey

• Head of $3B early stage Collections unit

He is the author of the forthcoming book “The CTR Factor: How High Is Your Leadership Quotient”, former board member of three boards, and former Adjunct Professor of Strategic Management at the City University of New York.  In 2011, he was recognized by Diversity MBA magazine as one of the Top 100 under 50 Senior Executives in the country.  Mr. Surinder holds a BS in Civil Engineering, an MS in Structural Engineering and an MBA in Marketing.